At Microsoft Build 2025, PagerDuty was highlighted in key announcements showcasing how intelligent agents and real-time automation redefine digital operations. From Microsoft Copilot to the launch of a new Azure SRE Agent, PagerDuty was highlighted as a strategic partner in enabling intelligent, scalable incident response.

Bringing the power of PagerDuty to Microsoft Copilot

PagerDuty’s presence at Build reflects our growing alignment with Microsoft’s vision of an agent-powered workplace. Across multiple sessions and announcements, Microsoft showcased how PagerDuty helps extend AI-powered orchestration into real-time operational workflows:

• Satya Nadella’s keynote and Srini Raghavan’s blog identified PagerDuty as part of the Microsoft 365 Copilot ecosystem, illustrating how organizations can directly surface real-time signals from PagerDuty in their workflow.
• Microsoft introduced a new PagerDuty Copilot Connector, which enables users to bring on-call schedules and escalation policies into the Copilot experience—empowering faster, more context-aware incident response.
• Microsoft also announced the new Azure SRE Agent, purpose-built to integrate with the PagerDuty Operations Cloud. This agent leverages PagerDuty’s real-time data capabilities to help classify, escalate, and resolve incidents before they impact customers.

Driving real-time operational resilience with PagerDuty Advance AI Agents

PagerDuty’s mission is to revolutionize operations and build trust by anticipating the unexpected in an unpredictable world. Our Operations Cloud combines AIOps, Automation, Incident Management, PagerDuty Advance, and Customer Service Operations; we help teams detect and resolve issues faster, reducing downtime, protecting revenue, and improving customer experience.

Our collaboration with Microsoft is a reflection of this mission in action. Together, we’re:

• Extending operational context into Microsoft Copilot
• Activating intelligent AI agents to manage service health at scale
• Helping joint customers move from reactive to proactive operations

Looking ahead

AI and automation are transforming how critical work gets done. As enterprises invest in resilient, scalable operations, we’re proud to partner with Microsoft to power intelligent response and proactive issue management through integrated platforms and agentic AI.

🔗 Learn more about the Azure SRE Agent
🔗 Explore the PagerDuty Copilot Connector
🔗 See how PagerDuty enables intelligent operations